FREQUENTLY ASKED QUESTIONS

Do you gift wrap? Can I send my order as a gift?
Absolutely! Gift wrap and greeting cards are both available as add-on items. Invoices and packing slips are not included in shipments, so anything can be sent as a gift directly to the recipient! (You may want to consider including a card so they know who sent it.)

Do you make custom quilts?
I offer custom mini quilts (size 40"x40") that can be made in several different designs. At this time, I'm unable to offer quilts (custom or otherwise) at larger sizes, but I'm working on it for the near future!

How do I receive shop updates and discounts via email?
You can join the Prim Society mailing list here. We'd love to have you!

Safety & Materials
I strive to use only high-quality materials and be as transparent as possible about my process. You can contact me to request an information regarding the materials and supplies I use. (Note that this information is provided by the manufacturer and/or the website from which the materials were purchased.) Additionally, I (Prim Society) make no definitive claims about the safety or performance of any Prim Society items, nor the materials used to make them.

Shipping
I ship to the exact name & address that is provided at checkout. Buyers will be responsible for any additional shipping costs on orders that are returned and need to be re-shipped due to an incorrect/insufficient address. (Should you choose to not have the item re-shipped, you may request a refund; initial shipping costs will be deducted from the refund amount.)

Unfortunately Prim Society cannot be liable for any delay, loss, or damage incurred by the carrier service. (In these cases, a replacement will be offered at wholesale cost.)

Expedited shipping, insurance, and other add-ons are all available upon request, at additional cost.

Returns, Exchanges & Damaged Items
Due to the nature of Prim Society products and their intended use for children, all purchases are final. However, if anything is not right with your order, contact me within 3 days of delivery. (For insurance purposes, please hold onto all the packaging and damaged goods until we resolve the issue.)

Sales Tax
Sales tax is collected on orders shipping to Tennessee.

Wholesale
Email elyse@primsociety.com; also on Etsy Wholesale.